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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brittany Speer Weller

Brittany Speer Weller

September 18, 2024

1  out of  5
rating by Brittany Speer Weller
"Was a customer for 5.5 yrs. Communication was terrible. It took me walking into the office to add wedding rings to my insurance plan because no one called me back. The worst was I had a 1,000 dollar claim after a home burglary. Instead of helping me, they told me State Farm was going to drop me as customer. Although I understand corporate can do that, they didn't. After I spoke to corporate they informed me agents have no advance notice of this action, if it were to happen. This office was just upset because my claim hit their bottom dollar. I'm still with State Farm because corporate sent me a letter of apology, and my new State Farm agent is stellar! State Farm= great; Tracey Stidham's office= avoid like the plague!"
We responded:
"Hello Brittany, I am sorry that you had an unfavourable experience with my office. I will assure you however that our office strives to give every one of our clients the customer service they deserve, in a timely fashion. We recognise that our clients are number one when it comes to our agency. It is our job to help people recover from the unexpected in life, and to assist with any questions regarding their existing policies, in any fashion. My fully licensed staff is here to assist and advise every one of our policy holders in the community, and we take tremendous pride in that. - Tracey"
Profile photo of Susan Montpetit

Susan Montpetit

August 5, 2024

5  out of  5
rating by Susan Montpetit
"GREAT agent and team! When life is busy and you need a well versed insurance advisor; Tracey and her team are the go-to people. She has saved us $$ and time plus gave us the added benefit of fabulous reliability and accessibility. What joy!"
We responded:
"Thank you Susan for the kind words. It is our pleasure!"
Profile photo of Brenda Edwards

Brenda Edwards

July 17, 2024

5  out of  5
rating by Brenda Edwards
"When I think of Tracey Stidham and her team, I think of Elizabeth Barrett Browning’s Sonnet 43, “How do I love thee? Let me count the ways.” My husband and I have been affiliated with Ms. Stidham and her team since our former State Farm agent retired and transferred us to her. In the nearly 25 years since, Ms. Stidham has personally contacted us at least once a year to review our coverage and assess opportunities that may be available to keep us positively positioned for optimal insurance coverage. We have also felt free to reach out to Ms. Stidham and her team for assistance with changing issues or to have general insurance questions answered. The consistently, sharp,well informed response from every member of this team is both reassuring and impressive. Their ability to remain light hearted and caring has provided a soothing reassurance through some of the more turbulent times of our lives. We cannot thank Ms. Stidham and her team enough for these decades of service and care. I tend to be very critically observant and Happily give this office a 100/10 for over and above service."
We responded:
"Thank you Brenda for the kind words! I hope my team and I continue to meet/exceed your expectations for years to come. "
Profile photo of Joana Lule

Joana Lule

June 13, 2024

5  out of  5
rating by Joana Lule
"Tracey was fantastic and provided timely and personable assistance with a concern regarding my policy."
We responded:
"Hey Joana! Thank you so much for sharing your positive insurance experience here at Tracey Stidham State Farm! We will always be there for you! "
Profile photo of Tomas Mendoza

Tomas Mendoza

April 14, 2024

5  out of  5
rating by Tomas Mendoza
"Nice"
We responded:
"Thomas thank you for the great review! "
Profile photo of Trey Bagley

Trey Bagley

December 17, 2023

5  out of  5
rating by Trey Bagley
"The greatest insurance agency around. I highly recommend! Great people!"
We responded:
"Thank you so much Trey. I hope you have a safe and Merry Christmas!"
Profile photo of Nachi Sendowski

Nachi Sendowski

October 24, 2023

5  out of  5
rating by Nachi Sendowski
"Tracey was very helpful putting together a new condo policy for us, transitioning from a rental one. This is in addition to two cars and other services. Always responsive, clear, transparent and all very well Integrated with an online full functioning website application."
We responded:
"Thank you Nachi for your kind words. Please let us know how we can be of further assistance to you and your family."
Profile photo of Bark Cases

Bark Cases

September 24, 2023

1  out of  5
rating by Bark Cases
"Egregiously lowballed us after we’ve paid our premiums for thirty years. This was our only claim made in that time frame. Frustrating treatment for being a loyal customer."
We responded:
"I am sorry to hear this. I would love to review your situation with you. Can I have your name so I can investigate?"
Profile photo of Frances Foster

Frances Foster

June 27, 2023

5  out of  5
rating by Frances Foster
"Tracey helped me with an ongoing issue with my insurance premium. Also, her staff is always helpful and courteous when I need a quote or other information about my policies."
We responded:
"Thank you Frances!"
Profile photo of Peter Njiru

Peter Njiru

March 13, 2023

5  out of  5
rating by Peter Njiru
"The staff are always so helpful."
We responded:
"Thank you Peter! "
Profile photo of Truthfully Speaking

Truthfully Speaking

March 5, 2023

1  out of  5
rating by Truthfully Speaking
"quoted and price for car insurance. Paid premium and then my insurance went up the next day. I would not recommend this branch!"
We responded:
"Truthfully, I would like to research your complaint. May I have your name so I may pull your information and investigate appropriately. Thank you."
Profile photo of Melissa O'Neal

Melissa O'Neal

February 3, 2023

5  out of  5
rating by Melissa O'Neal
"Tracey and Kelly are great to work with. Very knowledgeable and courteous and take the time to make sure I understand what I'm getting for my money."
We responded:
"Thank you for the kind words. "
Profile photo of Shawn Meredith

Shawn Meredith

February 3, 2023

5  out of  5
rating by Shawn Meredith
"This office was really great and knowledgeable to work with! Kelly was super helpful."
We responded:
"Thank you."
Profile photo of Kassidy Meredith

Kassidy Meredith

February 3, 2023

5  out of  5
rating by Kassidy Meredith
"Tracey's office is amazing. They are so patient and helpful. I had an accident and Kelly walked me thru the whole thing. Many thanks to Tracey, Kelly and the rest of this all woman staff! You all rock!"
We responded:
"Thank you Kassidy."
Profile photo of David Cavanaugh

David Cavanaugh

February 3, 2023

5  out of  5
rating by David Cavanaugh
"Kelly is always extremely helpful with insurance advice, especially regarding renter’s and flood insurance. Thanks for taking the time and care to share your knowledge."
We responded:
"Thank you David."
Profile photo of Gail King

Gail King

February 3, 2023

5  out of  5
rating by Gail King
"Kelly is outstanding! She is extremely knowledgeable and has always been very patient and helpful on the phone even when her answer may not be what I wanted to hear."
We responded:
"Thank you Gail and welcome!"
Profile photo of O'Keishe Gregory

O'Keishe Gregory

December 1, 2022

5  out of  5
rating by O'Keishe Gregory
"I love Tracey Stidham's whole office staff, especially Tracey and Kelly. One day I called the office on a Saturday so that I can leave a message for the staff when they arrive on Monday. I didn't expect to get an answer, but a sweet voice picked up the phone and asked how could they help? So I poured out my soul and told her everything that was going on. We stayed on the phone for about 20 minutes laughing and talking while resolving my issue. So, at the end of the conversation I asked if I could have her name so that I can write a review because she didn't mention her name when she picked up the phone. Low and behold, it was Ms. Tracey Stidham herself. From that moment on, I vowed to never leave "Tracey Stiddham's State Farm" branch. Another thing, they take out time EVERY year to call me PERSONALLY to say, HAPPY BIRTHDAY. (No recording a real life person on the phone (hehehe)!!!! I love the whole office staff, thanks for making my life easier. Mrs. Gregory"
We responded:
"Mrs. Gregory, thank you so much for the kind words! Happy Holidays to you and your family :)"
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Edgar Dubon

November 18, 2022

5  out of  5
rating by Edgar Dubon
"Excellent"
We responded:
"Thank you Edgar!"
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James Myers

October 31, 2022

5  out of  5
rating by James Myers
"The Durham office is very helpful. They always got back to me and addressed any issue I had. Answered questions about the processes of my claim. I left SF but it had nothing to do with their office performance"
We responded:
"James, I am sure we will win you back down the road. Thank you for the kind words."
Profile photo of William Mills

William Mills

October 31, 2022

5  out of  5
rating by William Mills
"Experience was excellent agent gave me all information I needed. Directed to next step to complete claim process"
We responded:
"William, thank you so much, I appreciate the review. Happy Holidays!"
Profile photo of Joseph Leong

Joseph Leong

August 29, 2021

5  out of  5
rating by Joseph Leong
"I'm -extremely impressed- by the over-the-top efforts and results by Tracey Stidham and her team. There are many big businesses alike and even more agents, but to find a team that truly differentiates is gold. Tracey & team, thank you for professionalism and dedication to getting us -real- results."
We responded:
"Thank you Joe, it was our pleasure!"
Profile photo of Jack Woodlief

Jack Woodlief

January 24, 2021

5  out of  5
rating by Jack Woodlief
"Great service location is everything !"
We responded:
"Thank you Jack, and I appreciate your business as well."
Profile photo of ms sassy

ms sassy

January 12, 2021

5  out of  5
rating by ms sassy
"I’ve been a member of this agency for well over 20yrs! Tracey and her team are AMAZING! Their customer service is superb! Tracey is extremely knowledgeable and very responsive! After a very stressful unfortunate issue, Kelly the office manager went above and beyond to assist. Sherise was extremely helpful with assisting me with my recent life insurance policies. This agency is the best, I highly recommend! I LOVE them!!"
We responded:
"Thank you Ms. Sassy, we appreciate your kind words."
Profile photo of Biviana Hernandez

Biviana Hernandez

December 16, 2020

5  out of  5
rating by Biviana Hernandez
"Tracey Stidham and her team are the best! When I call their office, all of the team members are extremely professional, and answer all of my questions. Especially SamanTa. She is very understanding with my needs and is always patient with me. SamanTa is the one to ask for. I highly recommend her. Very pleased with the service I encounter."
We responded:
"Thank you Biviana. We appreciate your business."
Profile photo of Stacy King

Stacy King

December 15, 2020

5  out of  5
rating by Stacy King
"This agency is amazing! Kelly, the office manager, is an absolute HOOT! Love dealing with her for pretty-much anything. Extremely helpful, and I can tell she always has a smile on her face."
We responded:
"Thank you Stacy for the kind words. And congratulations on your upcoming nuptials."